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Concorde
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   Posted 9/5/2005 4:25 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I want to beware about the unacceptable deceptive advertising tactic used by Hollywood sportsbook in order to attract deposits.

After got an email promotion by them i went to their online chat and talk with Kathie.

I told her that i got that email and asking if i were eligibile to get a bonus ( i played with them one time only a while ago and did not won ).

She asked me who i am and i give them my details because i did not remembered my ID. After find out my details and who i was she put me on hold and when she come back she told me that i would have get a 15% Cash Bonus AND a 15% Free Play Bonus.

Today i deposited $5000 and i got "only" the cash Bonuses. I ringed and chat with their manager. He told me that my account is not eligibile to get any freeplay Bonuses because it is clearly stated on their website that they do not give Bonuses to professional players. He told me that yesterday Kathie made an Human error.

Why the SAME person that yesterday told Kathie to tell me that i would have receive a 15% cash AND a 15% FP did not told me that i would have receive "only" the 15% cash because they think that i am a professional player and that this is clearly write on thei site? Or maybe that you Hollywood have two accounts with the same name and last name "James White" and you misundertasnd who of the two was waiting the answer? If so why you did not tryed to figured out who of the two JW was? Or maybe that your "website rules" changed during the night between Sunday september the 4th to Monday September the 5th? If so why you did not emailed or ringed JW "correcting" your 15%+15% offer in to a 15% cash? Do you think that i am a little hironic or sarcastic? Sit down and think for a moment what you REALLY DO and the time that i have to loose to write this thread that it is not in my language too.

As about the fact that you sad that i am a professional player ... Panetteria Il Fornaio, Via Statale 22, Como ITA. This is the place where I WORK around 8 hours a day. This is verifiable by everyone. If you will visit it i will offer you a dinner but if i am saying you a dinner BE SURE THAT IT WILL BE A DINNER, not "just" a breakfast because unlike others i have the habit to mantain words ... .Question ... If i am a professional player WHY I HAVE TO WORK 8 hours a day as a baker? Can you tell me WHY?

When will Some Sportsbooks END to claim that someone is a Professional Player even when someone is not a one, just as "one of the most common excuse" to favour himself?

Or maybe Mr Hollywood manager that you think that i am a bonus whore? Yes, i am such a Bonus whore that you will know what i am going to do now? I will withdraw all my money and deposit elsewhere with a "non deceptive advertising" book. I am such a Bonus whore that i am going to give you back the $500 Bonus that i received. Word and sincerity ( honesty ) for me are one of the most important things of this life.


If Hollywwod sportsbook will reply on this thread they will they sad that this was an human error or admit that they voluntary lied me in order to be "more sure" that i would have make my deposit?

Human error -2000
Admit lie +1500


This thread will not give me what i should have got promised to get, i only hope readers that will decide to reload with them to not get caught in the same "human errors". Comment like "Hollywwod is not a book that do these things", they are an A rating" will fly ... . Yes even Roger Federer is a great player BUT sometimes ... . I am sure your "much better english" and much better "writing" than my will make you come out "right", "the winner". Remeber, there are no winners on this, we are all loosers.

Concorde

Post Edited By Moderator (TOW) : 9/5/2005 6:54:06 PM (GMT-4)

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Dell Dude
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   Posted 9/5/2005 5:10 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hollywood sportsbook also rips off suicide parlay players. It's one thing to have bad payout odds on set pointspread parlays. But they do not pay correct odds on moneyline parlays. The higher the odds, the worse they rip you off. Then they lie and claim it's correct when you call and complain. These are not just a few less dollars. This could end up shortchanging you thousands.
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TOW
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   Posted 9/5/2005 5:15 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Concorde,

I'm in touch with Hollywood at this time. Your claim is being investigated. I'll get back to you in a short while.

Thank you
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drunkguy
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   Posted 9/5/2005 5:21 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
how would they know you are a "professional player" before you placed any bets?

I guess your name is on one of those lists, maybe Roberto can check for you
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Concorde
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   Posted 9/5/2005 5:29 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
drunkguy said...
how would they know you are a "professional player" before you placed any bets?

I guess your name is on one of those lists, maybe Roberto can check for you
The manager probably meant that i am a professional person ... I work 8 hours a day as a baker just for fun, because i love it, not for a living. I am on the "professional baker list"
yes.
 
PS
I bet with Hollywood one time only two years ago and losted.
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RPM
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   Posted 9/5/2005 5:50 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
concorde,

sorry to hear about you problem bud. hopefully tow can help....
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Hollywood
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   Posted 9/5/2005 6:44 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hello Guys,

The incident in question is in regards to a bonus promotion that we are running. We advertise a 40% bonus on a banner at the top of our homepage which goes to this page:
It's very clearly stated that it's only for Star Treatment Loyalty Program customers.

The customer deposited this morning into his account which is a Lay -107 account, so he received our standard 10% cash bonus.

If any new customer wants the special promotion, their account needs to be -110. The customer was offered -110 lines and the opportunity for the full special bonus, but declined.

I now understand that the customer has since emailed our customer service manager and is requesting the -110 lineset and full bonuses, which works for both us and him and I consider it a closed issue.


If anyone has any questions, please feel free to email me [email protected]

-BJ
Hollywood Sportsbook
800-220-0002
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drunkguy
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   Posted 9/5/2005 6:50 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Thanks BJ, you guys always take care of problems nicely
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TOW
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   Posted 9/5/2005 6:53 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Thanks BJ, good to have you here.
 
I just had some private correspondence with Concorde. He got confused over the -110 vs. -107
 
I guess even kosar agrees with my rating on Hollywood: 10+
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Hollywood
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   Posted 9/5/2005 6:54 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Glad we could get everything straightened out.  Thanks for the welcome fellas.  I'll definitely be posting around here more often.
 
-BJ
Hollywood Sportsbook
800-220-0002
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onlòóker
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   Posted 9/5/2005 6:58 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Thanks for clearing it up BJ.
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RPM
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   Posted 9/5/2005 7:13 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
BJ,

GREAT TO SEE YOU HERE, and nice job getting things straitened out so quickly.
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Concorde
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   Posted 9/5/2005 7:18 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hollywood just gave me the remaining $750 freeplay ( that is more than what they told me yesterday when they sad maximum $500! ). It is a close issue to me too.

BJ, just a note to clarify... The standard bonus is 10% cash with 5 times rollover. Why my rollover was 8 times instead than 5 if i was entitled to get "only" a 10% cash? Maybe it was 8 times roll because the offer was different than a 10% cash?

I was NEVER offered to switch to -110 prior than make the deposit, the offered was made AFTER i deposited.

Next time i will ring you and ask to talk directly with you if i have a question in order to avoid misunderstanding.

Concorde
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bigboydan
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   Posted 9/5/2005 8:01 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
glad to hear everything was resolved :)


a good capper is only as good as his info.

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TheGuesser
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   Posted 9/5/2005 9:51 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
You should have stuck with the -107 :) :)
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TOW
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   Posted 9/5/2005 10:19 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Agree 100% The Guesser yeah
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Concorde
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   Posted 9/5/2005 10:33 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Why play -107 when you can get -105 elsewhere???
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