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TOW
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 		    Posted 4/5/2005 7:17 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
lets imagine your experience with book AXZ has been impeccable till the day you finally request a payout. All of the sudden a thousand problems arise, bottomline for one reason or another you seem to be unable to get hold of your payout. How do you first react ? How many days you allow to go by before escalating ? Would you rather approach a Watchdog to deal with the problem behind the scenes or post in a forum about your ongoing experience ?
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sheva
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 		    Posted 4/5/2005 7:24 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
After a few days with no pay out, I email you or Bill Dozer.
Ones I went directly to the forum. Can´t recommed doing so... (It was regarding a problem with Royal)
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TOW
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 		    Posted 4/5/2005 7:30 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
sheva,

Why would you not recommend going to a forum ?
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sheva
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 		    Posted 4/5/2005 7:36 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
well sometimes it depends on which forum.

I just believe that writing about this in almost every forum (therx, majorwager, OGD etc.) is a bad idea, because thing seems to get a littel out of hand in most forums. Lies are told, and stories are twisted around.

I peronally feels much more save having proffesionals like you (Roberto) or Bill Dozer (he has helped me before and is really great guy) helping me out if I get in trouble for some reason at book.
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slash
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 		    Posted 4/5/2005 8:06 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
And especially concerning Royal you shouldn't hit the forums as certain people will do whatever they can to defend that disreputable* book.
 
 
*slash, I have edited your "fecal" term with a clean one conveying the same feeling. I like the idea of towforum posters using polite terms, even when expressing negative feelings or opinions and thank everyone in advance for their cooperation in this respect.

Post Edited By Moderator (TOW) : 4/5/2005 8:22:06 AM (GMT-4)
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bigboydan
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 		    Posted 4/5/2005 1:14 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
i'd wait 1 week before i started running angles on the book in order to try and get paid.
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slash
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 		    Posted 4/6/2005 11:15 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Sorry TOW, the *word* just fits perfect with the book I mentioned ;)
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drunkguy
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 		    Posted 4/6/2005 3:09 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
First - contact CS at the book (hopefully you might have a direct contact through the forums or otherwise that can help you work things out).

Secondly I would contact one of the watchdog sites (TOW/SBR) or a moderator at one of the forums where they advertise. I would think 99% of problems could be solved by this point, if the player is not doing anything against the rules.

I usually don't advise bringing problems to the forums unless you are absolutely sure you have no other recourse...it tends to complicate things and give you a bad rep with that books and others who are watching it unfold.
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Dante
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 		    Posted 4/6/2005 3:49 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I have been fortunate and never had the Runaround...I stay with Pinny/Oly as a hobby bettor...no worries ever there with runaround.. When I have tired new books I guess I have been lucky or lost my post up so never experienced runarounds....I think the KEY is not send alot to new books or books that you are trying out and not familiar with...send very small to them that way if you do get a runaround its not for that much $$.  
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TOW
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 		    Posted 4/9/2005 3:45 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
How about if your balance is rather sizeable and the book proposes a payment plan ?
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bigboydan
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 		    Posted 4/9/2005 4:01 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
TOW said...
How about if your balance is rather sizeable and the book proposes a payment plan ?
 
well, i know you have to be creative in order to even make such a deal. because, these books that do this sorta thing will blow you off forever with some lame a$$ excuse. but, in my opinion i still feel it's unexceptable.

a good capper is only as good as his info.

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raiders72001
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 		    Posted 4/10/2005 4:08 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Happened to me at a decent book with a reputation of no slow pays. At first I dealt with the book trying to get my money. Each time I called thay said they would send it right out. I would much rather try and deal with the problem myself if at all possible instead of getting the forums involved. I didn't get my money and it was now 21 days since my request. At this point I went to the forums with my story. What's funny is that I received my Fedex package that day shortly after I had posted. I went back to the forums and told them the package had arrived.
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bigboydan
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 		    Posted 4/10/2005 3:51 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
raiders72001 said...
Happened to me at a decent book with a reputation of no slow pays.
what book was it raiders ?

a good capper is only as good as his info.

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merlyn
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 		    Posted 4/10/2005 7:46 PM (GMT -5)    Quote This PostAlert An Admin About This Post.

What was the cause of the crash of '29?  Unrealistic margin rules (if any in fact could be realistic).  Now, what is the sum of escrow balances at the top 100 books?  What is the sum of money these same top 100 books could get in the air in 72 hours?  If we knew the truth, I would suspect that the answers would be quite sobering.

Because there isn't regulation in many of these cases which mandate that percentages (if not all) of liquid cash be available based on actual escrow balance, the same scenario prevails today. 

But the books do have one thing going for them... the levels of mental illness that prevails among us, their customers...  nono
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TOW
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 		    Posted 4/13/2005 1:29 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
To summarize.....Forums are perceived as very last resource to deal with a runaround, while third party discreet mediation is the preferred way to handle slow pays, provided direct pressure doesn't produce results.

Merlyn raised an interesting angle. Even Banks would possibly default if lets say over 25% of their depositors would withdraw at the same time. However its Bank's business to invest deposits, whereas books have to theoretically just keep their customers deposits in a segregated account.

A so called "run" may indeed cause depletion of books' availability with their processors ( a "dry" neteller is usually perceived as a warning sign by punters ), but they should have little if no problem in refilling those settle vias within an acceptable timeline ( 2 - 3 working days ).
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TOW
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 		    Posted 8/31/2005 10:27 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Any other opinion on this topic ?
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base
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 		    Posted 8/31/2005 11:50 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
I would use both methods, other players deserve to know that a book will not pay you and they may be next.
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RPM
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 		    Posted 9/1/2005 3:41 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
i believe the best thing to do is contact tow outside of the forums initially. this way, if it is just a "misunderstanding" the book isnt drug through the mud for no reason. i also feel you have a better chance of a "happy solution" by keeping matters off the forums at first....
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raiders72001
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 		    Posted 9/1/2005 5:12 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
I explained in an earlier post what happened to me. In the future I will try on my own for 4 or 5 days. After that I'm asking Roberto to see what he can do. If Roberto says he can't help I'll try another watchdog. If that doesn't work I'm hitting the forums.

Now I'm not sure what I would do after getting paid. If I went to Roberto and he was able to get me paid in a month is it my responsibility to post on the forum to warn others? I guess it depends upon the actual problem.
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