Post Edited (bigboydan) : 10/13/2005 8:24:19 AM (GMT-4)

 We have been playing for 2 days and so far so good.Lines are good and up early enough.Didn't take the bonus as we don't want to tie up funds for 30 days (always windup losing postup whenever we try tp leave it for 30 days)but c/s was right on the ball when a small situation arose with my wife and the casino.Quickly handled and they even offered to cover the western union fees if we wanted to withdraw. Decided not to withdraw as these guys seem on the ball. Seem like good guys.Will report if we are lucky enough to withdraw and how it goes.

Post Edited (RPM) : 10/15/2005 11:13:12 PM (GMT-4)

Rpm,   We are still up but will be closing the account monday morning. They pull the 2nd half lines on some of the games like 10 minutes before kickoff (cost me 1k). They forget to put lines up as well. Was waiting for the sdsu line and they put up the teams but forgot to put the spread up. Another $500.. WE sent them 2 emails and got no response. Going back to 5dimes.Will update about how they pay after we withdraw.If you bets halves (like me) they are not for you...

Unfortunately our Customer Service Department closed yesterday at 9 pm EST.  Your email arrived at 9:01 pm EST. I personally checked the email queue prior to leaving and we must have just missed your email.  Yesterday there ever over 50 college games with a total of over 300 different positions available to wager.  We did miss the Utah 2nd line due to human error, we apologize for the inconvenience caused and will strive to minimize these types of human error.  For your reference you can call our wagering department anytime between 9am EST - 12am EST  if a line or sport you are looking for is not posted and we'll be more than happy to post it.

In reference to a 2nd half line closing 10 minutes before kickoff the situation is as follows.  If a game is not televised or available to us to watch we must use our Don Best Service which most sportsbooks use.  Since half time is only 20 minutes or so and we set the lines approximately 2 minutes after the end of the first half and we only have a +15 minute betting window. We monitor Don Best and receive a 1 minute warning for the second half start. We manually close the 2nd half lines as soon as Don Best indicates the kickoff. We checked our system logs and cannot find any game that was closed 10 minutes early. If you can be more specific on what game you think closed early I will check our system logs again.

We appreciate your business and we are here to serve.

Sincerely,

Phil Share

General Manager

Post Edited (Rich Coast Sports) : 10/16/2005 1:14:56 PM (GMT-4)

Gforce,

   They sent us a email this morning(i don't think they mind me posting it). I accept it and understand. It was just a very stressful weekend and every game i wound up missing would have won...Part of the game i guess...I plan on making a withdrawal as we are going away next week but will stay on with them as they have been fair and willing to help. Can't say that for some of the "big boys"...

Here is the email:

I received a copy of your email from last night regarding lines closing
early again.  It is only through feedback likes yours that we can
improve our service and I take every client comment very seriously and
once again looked into your complaint. I have now discovered  why this
is happening.

As I stated in my previous email we use the Don Best  service.  Don Best
posts the start times for first and second halfs and have a color change
on the screen to indicate a 1-2 minute warning and then a full color
change for the  kickoff. We are in the process of training a new line
mover and he was closing the lines based on the stated time and not
following the color changes for the actual kickoff resulting in some
lines closing up to 10 minutes early.  We are now aware of the situation
and have corrected it. You should not experience this particular problem
again.  As I also stated before, in a situation like this you can call
the call center and we will be more than happy to open an incorrectly
closed line or post a line if you don't find it.

Dear Base,

The offer is still good. Just sign-up and deposit online and then contact customer service and request the 100% match promo.  Your account will be credited promptly.  If you have any further questions on this or our many other promotions please visit our website, contact customer service or use our convenient Live Chat. Support hours are 9 am EST to 12 EST. 

Rich Coast Sports

Dear ihatecountrylife,

Thank you for the kind words.  In this competitive offshore market we want to make our niche by providing our players with a level of service that the big boys cant anymore due to size and inertia. We are here to serve and thank you for choosing Rich Coast Sports.

Ok Gforce, We've posted our picks.  Let's see what you got, bring it on...........

Rich Coast Sports

Hi Gforce,

Glad to see you got your picks in early.  I know this is going to be a really good contest. 

Hi Base,

TOW is just back up so we waiting on RPM to catch up for the final tally. I'm betting on the line manager, lol.

Hey applepicks,

A little harsh maybe? It was more like a mild spanking, lol. Next week you're all going down.  The gauntlet has been thrown.

Rich Coast Sports

Thanks for the shot Apple. I'll be watching for those 8 points. Do you have a second promo only account with us. If you are a client then open a second promo only account so we can figure the rollover.  As soon as RPM gets me the winners it will be credited.

Hi Jersey,

We dont want to confuse real money with promo money as the rollovers are different.  If you have a postup account then open a second account and email us to let us know its your TOW promo account .  We'll credit the promo account with the $100. If you  make the rollover we can either do a payout or credit your real money account or a bit of both, as you prefer.

As for the "weekly $100", sounds like you planning on winning every week till the end of NFL.  I think our Line Manager might have something to say about that but since he left for the day, Hahahahahahahaahaha. Good one.  Get your picks for this weekend and we'll see who's the man !!!!!!!!

Take care,

Rich Coast Sports

Jerseymike said...

Rich Coast Sports said...

Applepicks,

Thanks to the hurricane we didn't post this weekend and the Line Manager picks were 100%. Figures !!!! Anyway, he said to tell you that now that he's sucked you in, next weekend, the sharpest forum around is going DOWN.

 

We'll coordinate with RPM and the lines will be up Wednesday 12 pm as usual. Get your picks in early and best of luck.

Rich Coast Sports

 

applepicks said...
I thought Linesmakers were supposed to be sharp and knowledgable. Didn't you go 1-2-1 for a total of 1 point? I wasn't  tryin to be harsh just reality when out of ten points you got ONE! Now that said I know that everybody has bad days (usually me) and you may have a better weekend next weekend. Good Luck with your picks, you just happened to come to the sharpest forum around,thats all.Apple

Apple..You have to be a sharp linemaker..when you can't beat your own lines!

Thank you the contest rich coast sports..I'm sure you will kick our asses next week..

Now let me get this right i open a 2nd acct so you can put my weekly free$100 from you guys,right.

---

Visit www.Richcoastsports.com - Home of the TOW $100 Match Promo

One last question sir..

If i call my bets in..can i just say that i want to fade the linemaker across the board for $300?

Dear AKERONTE,

I had no doubt that the chat took place. I actually went back over 12 days worth of chats this morning and found your chat on Oct 23rd.  Based on your chat transcript I just had a meeting with Customer Service to address the, as far as I'm concerned, unsatisfactory response you received.   You asked a straight forward question "just wondering about your sign up promo...cash or freeplay?" which was not answered in a straight forward manner. By the way, its cash.

The customer service rep in question was dealing with a call at the same time as your chat which led to this. It's not an excuse as far as I'm concerned and I have addressed the issue.

Once again, I appreciate your comments and I totally agree its all in the little details. That's why I went back through 12 days of chats to find yours, lol. 

Rich Coast Sports

Hell, i think they should tell Marco to stop working period! 

    I am not happy with them but i will tell you Akeronte that from our own experiences (both good and bad) with them should you win i feel comfortable in saying you will get paid and paid quickly..I don't think that would even be an issue..They just need quality help in C/S.

 I think i will start my own contest. I will call it the "fire Marco and i will post up $2k tomorrow"contest

Hi Akeronte,

Thanks for the kind words. I truly believe that fast pay makes for fast friends.  Payment wont be an issue, you can ask around. Give us a try when you're ready, we'll be here. 

Rich Coast Sports

Is that like Free Willy...........Also, for all the Beat the Rich Coast Line Manager contest winners, all funds have been credited.  We sent you all emails earlier today.  Congratulations.

Rich Coast Sports