The Offshore Wire Forum > Offshore Gambling Information > Offshore Sportbooks > WELCOME TO TOW RICH COAST SPORTS!~ |
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base
Registered Member

      
Date Joined Aug 2005
Total Posts : 1084
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Posted 10/31/2005 7:40 PM (GMT -5) |
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base
Registered Member

      
Date Joined Aug 2005
Total Posts : 1084
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Posted 11/1/2005 2:56 PM (GMT -5) |
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AKERONTE
Registered Member

      
Date Joined Oct 2005
Total Posts : 55
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Posted 11/1/2005 4:13 PM (GMT -5) |
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don't mean to sound rude...I was thinking of try them out and I was on the live chat asking some questions and they kept refering me to the website which contadicts the purpose of the live help, until the guy copy pasted on me... and that was it. I personally think that the live chat is a glimpse of what the customer service is like. Apparently everybody likes them so I might still try them out. Just my point of view...best of lucks RCS |
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ihatecountrylife
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Date Joined Sep 2005
Total Posts : 120
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Posted 11/1/2005 4:34 PM (GMT -5) |
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Let me guess! Was his name Marco??? That idiot had the nerve to out us on hold because he was eating his lunch while "helping" us on chat..Rude sob
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ihatecountrylife
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Date Joined Sep 2005
Total Posts : 120
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Posted 11/1/2005 4:52 PM (GMT -5) |
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Figured as much.. They lost a customer thanks to him.. Closed our account and will not be going back |
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ihatecountrylife
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Date Joined Sep 2005
Total Posts : 120
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Posted 11/1/2005 4:57 PM (GMT -5) |
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The first time we posted up we ran i think $600 to close to 3k..To their credit thay did pay extremely fast (western union was done within 2 hours of asking) but after the b.s that happened this last weekend i will never go back.The rudeness of that guy Marco was the icing on the cake. |
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AKERONTE
Registered Member

      
Date Joined Oct 2005
Total Posts : 55
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Posted 11/1/2005 5:03 PM (GMT -5) |
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...all's well that end's well, you made money, and I'm sure you have other books, but definetly...those little details say a lot. |
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base
Registered Member

      
Date Joined Aug 2005
Total Posts : 1084
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Posted 11/1/2005 7:01 PM (GMT -5) |
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Thanks jerseymike, was wondering how I did.
I will email this link to RichCoast, they need to know if they have an employee that is costing them customers=money. I am always amazed at this type behavior! |
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Rich Coast Sports
Registered Member

      
Date Joined Oct 2005
Total Posts : 194
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Posted 11/1/2005 8:50 PM (GMT -5) |
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Dear AKERONTE,
It is only through feedback such as yours that we can improve our service to our clients. I appreciate your comments. I want to review your chat session so I can address your comments with the customer service staff in a constructive manner. Can you please let me know when (date & approx time) you contacted our Live Chat.
I have also instructed our Customer Service Department to first answer all questions fully and then append the appropriate web link in the chat.
If you have any other comments or suggestions, now or in the future, please forward them on.
Sincerely,
Rich Coast Sports
AKERONTE said...
don't mean to sound rude...I was thinking of try them out and I was on the live chat asking some questions and they kept refering me to the website which contadicts the purpose of the live help, until the guy copy pasted on me...  and that was it. I personally think that the live chat is a glimpse of what the customer service is like. Apparently everybody likes them so I might still try them out. Just my point of view...best of lucks RCS
Visit www.Richcoastsports.com - Home of the TOW $100 Match Promo
"Fast pay makes for fast friends"
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AKERONTE
Registered Member

      
Date Joined Oct 2005
Total Posts : 55
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Posted 11/2/2005 5:05 PM (GMT -5) |
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Rich Coast Sports said...
Dear AKERONTE,
It is only through feedback such as yours that we can improve our service to our clients. I appreciate your comments. I want to review your chat session so I can address your comments with the customer service staff in a constructive manner. Can you please let me know when (date & approx time) you contacted our Live Chat.
I have also instructed our Customer Service Department to first answer all questions fully and then append the appropriate web link in the chat.
If you have any other comments or suggestions, now or in the future, please forward them on.
Sincerely,
Rich Coast Sports
RCS,
I appreciate the fact that you are personally replying to me. Believe me that if I would of saved the chat I'd be more than glad to send it to you so you can improve the service as you say you would. I hope that because I'm not able to send it to you you don't take it as it didn't happened since I have nothing against you guys..."yet".
..."yet" because I might join you and might screw up, and even though it would be sort of justified since you are a new company, some people would let it pass. On the other end, I wouldn't.
I'm currently dealing with great services that took me a while to find due to my escepticism. Every once in a while I will go with a different book just to have variety on any aspect like bonuses or lines but mostly lines. I am trying a new one called 777ROCK because they have offered both of the features previously mentioned. As soon as I have a problem with them I'm gone, but so far so good.
..."yet" because of little details such as the incident on the live chat get me. If I have a little problem before signing up, what could I expect if I do?
Thanks for your reply, and remember something as an advice...any company will give you a big smile on your first step which is putting the money. I expect that smile all along. Best of lucks RCS
Post Edited (AKERONTE) : 11/2/2005 4:14:07 PM (GMT-5)
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Rich Coast Sports
Registered Member

      
Date Joined Oct 2005
Total Posts : 194
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Posted 11/2/2005 7:06 PM (GMT -5) |
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Dear AKERONTE,
I had no doubt that the chat took place. I actually went back over 12 days worth of chats this morning and found your chat on Oct 23rd. Based on your chat transcript I just had a meeting with Customer Service to address the, as far as I'm concerned, unsatisfactory response you received. You asked a straight forward question "just wondering about your sign up promo...cash or freeplay?" which was not answered in a straight forward manner. By the way, its cash.
The customer service rep in question was dealing with a call at the same time as your chat which led to this. It's not an excuse as far as I'm concerned and I have addressed the issue.
Once again, I appreciate your comments and I totally agree its all in the little details. That's why I went back through 12 days of chats to find yours, lol.
Rich Coast Sports
AKERONTE said...
Rich Coast Sports said...
Dear AKERONTE,
It is only through feedback such as yours that we can improve our service to our clients. I appreciate your comments. I want to review your chat session so I can address your comments with the customer service staff in a constructive manner. Can you please let me know when (date & approx time) you contacted our Live Chat.
I have also instructed our Customer Service Department to first answer all questions fully and then append the appropriate web link in the chat.
If you have any other comments or suggestions, now or in the future, please forward them on.
Sincerely,
Rich Coast Sports
RCS,
I appreciate the fact that you are personally replying to me. Believe me that if I would of saved the chat I'd be more than glad to send it to you so you can improve the service as you say you would. I hope that because I'm not able to send it to you you don't take it as it didn't happened since I have nothing against you guys..."yet".
..."yet" because I might join you and might screw up, and even though it would be sort of justified since you are a new company, some people would let it pass. On the other end, I wouldn't.
I'm currently dealing with great services that took me a while to find due to my escepticism. Every once in a while I will go with a different book just to have variety on any aspect like bonuses or lines but mostly lines. I am trying a new one called 777ROCK because they have offered both of the features previously mentioned. As soon as I have a problem with them I'm gone, but so far so good.
..."yet" because of little details such as the incident on the live chat get me. If I have a little problem before signing up, what could I expect if I do?
Thanks for your reply, and remember something as an advice...any company will give you a big smile on your first step which is putting the money. I expect that smile all along. Best of lucks RCS
Visit www.Richcoastsports.com - Home of the TOW $100 Match Promo
"Fast pay makes for fast friends"
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AKERONTE
Registered Member

      
Date Joined Oct 2005
Total Posts : 55
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Posted 11/2/2005 7:32 PM (GMT -5) |
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Hey RCS,
If he was on the phone at the same time that this happened and couldn't deal with both, maybe you should hire more people, but at least he wasn't just sitting down with his thumb up his ass. I could tell from what I remember of the conversation, that it wasn't only the way he avoided that initial question but it was more a the fact of being rude and copy pasting later on.
Either way...I am pleased onthe way that you handle this, your company should be thankful for having you aboard buddy.
I might still try you out, but probably I will give you guys some more time to come up with a bigger clientele so you can be able to pay me Appreciate it once again how you've been on top of this little issue.
PS/ tell Marco to stop working so hard |
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AKERONTE
Registered Member

      
Date Joined Oct 2005
Total Posts : 55
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Posted 11/2/2005 7:49 PM (GMT -5) |
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Zeratul
Registered Member

      
Date Joined Sep 2005
Total Posts : 270
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Posted 11/2/2005 8:26 PM (GMT -5) |
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valleycubs
Registered Member
       
Date Joined Sep 2005
Total Posts : 696
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Posted 11/2/2005 8:36 PM (GMT -5) |
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valleycubs
Registered Member
       
Date Joined Sep 2005
Total Posts : 696
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Posted 11/2/2005 9:08 PM (GMT -5) |
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i would like to free willy on jerseymike avatar |
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AKERONTE
Registered Member

      
Date Joined Oct 2005
Total Posts : 55
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Posted 11/2/2005 9:16 PM (GMT -5) |
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